Returns & Exchanges

At One Wholesale, we strive to provide our retail partners with high-quality inventory and a seamless procurement experience. If your order is damaged or incorrect, our return policy allows for claims to be filed within 14 days of delivery for a full credit or replacement.

Return Process

• 1.
  Submit a Claim

  Log into your wholesale account and navigate to the order history section to select the items you wish to return and initiate a formal request.

• 2.
  Provide Documentation

  Upload clear photographs of any damaged goods or shipping discrepancies along with a copy of your packing slip to expedite the verification process.

• 3.
  Prepare the Shipment

  Once your return is authorized, securely repack the items in their original packaging and attach the provided prepaid shipping label to the outside of the box.

• 4.
  Receive Credit

  After our warehouse team inspects the returned inventory, a credit note will be issued to your account balance or a refund will be processed to your original payment method within 5-7 business days.